Booking fee, commission and invoices
Tripundo fees, payments at the property and invoices.
How does payment work in the current Tripundo model?
Tripundo charges the booking fee online. The guest pays the remaining accommodation price directly to the host at the property. Under the current payment model, Tripundo does not collect the full accommodation price for a later payout to the host.
When is the charge visible, and how long do I have to report a problem?
For a deferred charge, the booking fee is charged at 23:59 Serbia time on D-5, after which the guest’s bank displays it as a card charge. The funds are finally transferred to the Tripundo account no later than 24 hours after check-in.
The guest or host should report a charge-related issue to Tripundo before that deadline and provide the booking number and supporting evidence. This is Tripundo’s operational deadline; it does not remove rights granted by law, card-scheme rules or bank rules.
Do I receive a payout from Tripundo after the stay?
Tripundo online charges the booking fee, while the remaining amount of the reservation is charged directly to the guest of the property according to the reservation details.
What exactly do I charge the guest at the property?
You will charge the remaining amount shown in your booking, along with the correctly displayed local costs or additional services you provide. Do not charge the Tripundo booking fee again. Check your booking details and status before charging.
How is Tripundo commission/service calculated?
You choose the percentage of Tripundo services in the range available in the property settings, and the exact billing for a particular booking can be seen in the panel and on the Tripundo account. The higher percentage selected may contribute to better visibility of the ad, but it is not the only ranking factor. If the display in the panel and the amount on the account differ, open the support request from that property or reservation.
Who issues the invoice to the guest?
The host will issue a bill to the guest for the full price of the accommodation service in accordance with its status and regulations. Tripundo will issue a bill to the host for its service/provision. Accurate VAT and tax treatment will be confirmed by the accountant.
Where can I find Tripundo invoices?
Three-part account can be viewed in the “Invoices” section of the selected property. Open the item associated with the reservation to see the issuer, buyer, base, VAT, status and PDF document. If the owner’s information is not correct, first update or verify the account information; don’t change just download the document.
How do I receive the invoice for the fee charged by Tripundo?
Tripundo sends the invoice or fiscal document for the charged Tripundo fee to the host’s verified email address and stores it in the “Invoices” section. The document is linked to the relevant booking and charge so the host can find it, download it and forward it to their accountant.
Can a legal entity receive Tripundo invoices through SEF?
Yes. Under “My account → Billing details,” a legal entity selects delivery through the Serbian Electronic Invoicing System (SEF) and enters the required recipient identification details. Once SEF delivery is enabled and the details are verified, the official invoice is delivered through SEF, while email is used for a notification or copy according to the account settings. If the details are incorrect or incomplete, delivery through SEF will not be available and the account will show what needs to be corrected.
Can I charge the full amount or deposit via Tripundo?
No. Tripundo currently charges the booking fee online, not the full price of the accommodation or the deposit of the host. The remaining amount is charged to the guest directly at the property according to the details of the confirmed booking.
Who handles the refund of the booking fee?
Tripundo Support checks the status of the payment, the rule shown to the guest, the cancellation time and the reason for the request. Do not promise a refund of the money charged by Tripundo. Open the request from the particular reservation and wait for the decision to be recorded in the support center.
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