Calendar, availability and iCal
Availability, blocked dates and calendar synchronisation.
How do I open or close dates?
Select the property and unit, open the calendar, mark the period and set the availability. For the type with multiple physical units, enter the correct available number, not just open/closed. Save the change and check the result.
How do I block a date for a personal booking or maintenance?
Close the corresponding unit and period in the calendar. If you have multiple identical physical units, reduce the inventory only by the number of unavailable units. Do not close the entire type if part of the inventory is still free.
How do I connect my Booking.com or Airbnb calendar?
In “Calendar synchronisation”, select the correct Tripundo unit and add the iCal link for that same unit from the other platform. If you use two-way synchronisation, also export the Tripundo iCal link to the other platform. Never connect one unit to another unit with a similar name.
Is iCal linked to a property or a unit?
Connect iCal to the specific Tripundo accommodation unit or inventory represented by that calendar, not to the whole property. If a property contains different units, connect each external calendar to the matching Tripundo unit. For multiple identical physical units, use the same inventory level configured in Tripundo and never connect one feed to two different unit types.
Does iCal guarantee that there is no overbooking?
No. iCal reduces risk, but refreshment is not always current and depends on both platforms. After an important change, check the last time of synchronization and manually confirm that the corresponding unit is blocked. Do not enter the same feed again.
Calendar sync shows an error. What should I send to Support?
Send a property, unit, name of an external platform, masked or securely shared iCal URL according to support instructions, time of last attempt and screenshot errors. Do not publish an iCal link publicly because it may reveal calendar data.
What should I do if overbooking occurs?
Close the disputed inventory immediately to prevent new reservations and contact Tripundo support with both the reservation, unit and source of conflict. The host does not need to cancel Tripundo reservation on his own from the panel. Every decision must be kept recorded.
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