Issues, safety and support

Select the property and, if applicable, the unit. Send the title of the page, steps to error, expected and actual behavior, time, device/browser and screenshot. Do not send a password or secret links in simple text.

Communicate calmly through Tripundo messages and save facts. If there is a dispute, threat, damage, failure to arrive or violation of the rules, contact support with the booking number and proof. In the immediate danger, contact the competent services first.

No. Tripundo does not currently charge a deposit or collect payment for damage automatically. Document the condition immediately with photos, keep the communication and any invoice or damage estimate, then open a support request from the relevant booking. Support will review the information and guide you to the next step under the rules that apply to that booking.

Do not open suspicious links or enter access data. Tripundo will not ask for your password, full card number or CVV. Send a screenshot, sender address and event time to official support.

In your signed-in host account, select “New support request.” When you open the action next to a property or booking, that context is filled in automatically and you only need to describe the problem. The request and reply remain visible in the Support Center. A signed-out visitor cannot open the form or send an anonymous request: the CTA offers host sign-in and a link to “Become a host.” For an urgent issue during an active stay, always start the request from the relevant booking so the team can prioritize it correctly.

Do not send a password, CVV, full card number, one-time banking code, private API key or unmasked document outside the approved verification flow. Tripundo will only request the information necessary to verify a specific request.