Cancellations, refunds and changes
Deadlines, cancellations, refunds and booking changes.
How can I check the free-cancellation deadline?
The deadline is displayed with the selected offer, before confirmation and in the booking details. Check the exact date and time, not just the number of days. If the reservation contains multiple units or offers, the shown rule applies to the final reservation.
How do I cancel my booking?
Sign in, open “Upcoming trips”, select the relevant booking and choose “Cancel booking.” Before final confirmation, Tripundo shows whether cancellation is free or whether the booking fee is no longer refundable. Cancellation from the account is not available after the stay has begun; in that case, open a support request from the booking.
What happens if I cancel within the free-cancellation period?
If the booking fee has not yet been charged, it will not be charged. The reservation is closed and the availability of the unit is released again. You will receive a confirmation of cancellation.
What happens if I cancel after the deadline?
Previously charged booking fees are not refundable unless otherwise provided by applicable terms, law or exemption. The rest of the accommodation paid to the host shall be settled according to the booking rules and the case-by-case.
How do I change the date, number of guests or unit?
You cannot modify your confirmed reservation on your own at the moment. Send a message to the host and open a Tripundo support request from that reservation. The change depends on availability, new prices and cancellation rules, so cancellation and a new reservation may be required. Do not cancel an existing reservation until you have checked in detail the consequences.
What should I do if the host asks me to cancel on their behalf?
Do not cancel as though the decision were yours. Save the message and immediately contact Tripundo Support with the booking number. A host should not resolve their own cancellation through a guest cancellation action.
What if the host cannot provide the booked unit?
Open the Tripundo support request immediately from that reservation and do not cancel it at the request of the host. Save the messages and ask for any proposed replacement to be clearly described in writing. Support checks the reservation, communication, and proposed solution, and then informs you about the alternate accommodation options, price difference or refund according to the policies applicable to the reservation.
How do I request an exception or refund?
Open the request from the particular reservation and indicate the reason, time of the event and relevant evidence. Refunds, cancellation or exemption are not granted automatically. Tripundo checks the status of the payment, the rule displayed at the reservation and time of the request, and the decision and the next step is given to you in the support center.
Didn't find an answer?
Sign in to contact support about your reservation.