Contact support

Sign in, open the relevant booking and select “New support request.” The booking is added automatically and the conversation remains available in the Support Center. If you booked without previously creating an account, open the secure “All details” link in your email or SMS confirmation. If you opened the Help Center directly, select “Activate access” and enter the same email address used for the booking; after code verification, the existing booking will be linked to the account. If you have neither an account nor a Tripundo booking, an anonymous request is not available: you may create an account and use the public FAQ, but the support form is shown only after a booking is linked to the account. A phone number, support email and empty contact form are not shown in that case.

Send us your booking number, email used for your booking, a short description of the problem, when it happened and what you expect as a solution. Add a relevant screenshot, account or photo if it helps. Never send us a password, CVV, full card number or a one-time banking code.

Tripundo gives priority to urgent issues affecting arrival, access to accommodation, security and active booking. Follow the status of the request and response in the Support Center. When you send an urgent request, open it from the particular booking and indicate the time of arrival and what prevents you from using the booked accommodation.